FAQ
Most Popular Questions
Don’t Hesitate To Contact Us If You Need More Information.
How many issues can I get resolved under one ticket?
Under one ticket, we can fix only one issue. If needed, you can create multiple tickets.
How fast can I get my issue resolved once I submit the ticket?
It can be as fast as 1 hour and can also go up to 24 hours. And if it’s an emergency, we will start working on your ticket immediately.
Do I need to pay before I get your service?
NO, you do not need to pay unless and until you get your issue fixed.
If I buy your services, what do I need to provide you?
You only need to provide the WordPress admin and FTP/ CPanel details. If you’re not sure what these details are, still, at the end of the day you can make a ticket and we will help you with how you can get this done.
Will I get 24/7 support?
Yes, our team of experts will be at your service every minute of every day. However, during weekends, our focus will be primarily on addressing urgent matters.
Do you only fix WordPress issues?
Yes, we only offer WordPress services. Our agents are highly skilled in WordPress.
Can you help me if my site is hacked?
Yes, we can. We can remove any malware that causes your site to be hacked. We scan, and remove all kinds of issues related to your site being hacked.
Can I get my site migrated for $69.00?
Yes, we have a special plan of $69.00 to migrate your site, where we will back up all your files and database and restore them to a new location.